You will be refunded within 14 working days after the cancellation date. Our staff will inform you once your refund is ready for collection at the respective branch. The customer will be refunded within 5 working days. Please let us know if you would like to collect cash in person at the selected branch or …
When and how can I get back my refund after I have successfully cancelled the order? Read More »
Yes. There will be a cancellation fee of RM15. Money Service Bussiness depends on paper-thin margins and if a customer decides to cancel the order, it will be a lost opportunity or revenue for the Company. This fee also to deter any fictitious customers. We appreciate your understanding.
Once the customer has collected the pre-ordered currency, the transaction is considered as “completed”. If the customer has paid and collected the pre-ordered currency and would like to cancel the transaction, the Company will buy the currency at the prevailing “buy” rate.
If you wish to cancel your prepaid order, you should make a request by completing the Refund Request Form (available here) and emailing us at epaymentadcrew@gmail.com, or alternatively, providing the selected branch when ordering the printed copy of the form within 1 working day after the payment has been made.
Yes. You can cancel your order at any time before or after our staff send you the payment request. However, your order will automatically be cancelled if any payment is not received on the day of ordering. The turnover of currency is 24 hours or shorter and the rates may change dramatically within 24 hours …
