How many days ahead do I have to make an online reservation?
We accept online bookings for same-day collection and up to three days later, subject to their opening hours which are currently Monday to Saturday 9am – 5pm.
Category: Ordering Related
My order status is “Pending Approval”. What does this mean?
If you place an order, the status will be set as “Pending Approval” until our team can process your order. Once we have processed your order, the result will be sent to you via Email/SMS, containing instruction on the next steps!
What additional information do I need to provide?
If the transaction is over RM3,000 you will need to provide the information below, otherwise we will not be able to process your order (learn more about why): Full name as stated in NRIC/Passport NRIC/Passport number Phone number Date of birth Address Nationality Occupation Business employment type * Source of funds * Purpose of transaction …
What additional information do I need to provide? Read More »
Can I request specific currency note denominations?
While your order is pending approval, you can communicate your special requirements with us using the built-in instant messaging feature ( “Alert Money Changer” button). Do note that although we make every effort to meet denomination requests, it is not always possible, and therefore, we cannot guarantee your request. Should we be unable to provide …
Can I request specific currency note denominations? Read More »
Is there any cut-off time for making any Booking?
During the MCO, we are trying to respond to booking requests as soon as possible. We recommend that you make the order and wait for a response. We will inform you if the order is approved or not.